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Frequently Asked Questions

How do I find out about new arrivals and promotions?
Sign up for our newsletter by using the field at the bottom of the screen. Our regular emails include promotions, new arrivals, and content from the blog. For more immediate updates on all things Hand-Eye, please follow us on Instagram.

Why should I register for the newsletter?

If you register for the newsletter, you’ll be the first to know about sales, new arrivals, and fresh content from HES. We send out early-bird specials and exclusive deals to newsletter subscribers. To subscribe is to be in the know.

What are wish lists for?

You can create a wish list just for you or to show all your friends how they can get on your good side. By storing them in a nice and tidy digital box, a Wish List is a great way to keep track of products you like.

Why should I use a gift registry?

Traditionally used for weddings, our gift registry lets your friends and family know what you need and want. Set up a gift registry on our site and fill it with all the pans, apparel, and tools you need. Then your friends and family know exactly what you’re looking for. No more concerns about receiving four different toasters.

How can I figure out my size?

Because we usually work with small manufacturers, sizes vary from company to company and even batch to batch. We measure all clothing flat on the table upon arrival in our store to give you the most honest measurements. To determine which size is best for you, we recommend you measure a similar piece of your own clothing to compare to the measurements of the item you’re considering.

Is all of your apparel gender specific?

While we designate gender for apparel on our website for easier navigation, we offer apparel for everyone and embrace the term unisex. Some items have gender-specific cuts & fits, so please refer to the product details for more information.

Which payment methods can I use?

We accept all major credit cards: American Express, Discover, MasterCard, and Visa.

When will my card be charged?

Your credit/debit card is authorized for the amount of your order once your order has been submitted. Once your order has been shipped, your credit/debit card will be fully charged.

Is the payment information that I share with you secure?

All transactions are secure and encrypted. Credit card information is never stored. Hand-Eye Supply uses Secure Socket Layer (SSL) protocol to encrypt all sensitive information.

For your security, you will always be asked to enter your CVV code at checkout.

For our mutual security and fraud prevention, all orders made with a credit or debit card are subject to authorization by Hand-Eye Supply. To ensure validity, we may ask for further details before an order is processed.

Is the information shared with you kept private?

Core77's Hand-Eye Supply is the sole owner of the information collected on this site. When you use our website, we collect personal information such as your name, email, billing and shipping address, telephone number, and payment details. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. It is solely used to correctly and fully process your order. All transactions are secure and encrypted, and we never store your credit card information.

Do I have to pay Sales Tax?

Hand-Eye Supply is required by law to collect sales tax on orders shipped to New York and Connecticut. If you are shipping to these states, taxes will be added to your merchandise total and displayed during checkout.

Who is responsible for duties on international orders?

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country.  Duties and other import charges are the responsibility of the recipient. Customs policies vary greatly among countries. Please contact your local customs office for information. Hand-Eye Supply has no control over these government-imposed charges and cannot determine what they may be.

How do I track my shipment?

Once your order has been processed, you will receive an email with the tracking number. In addition, you can find the tracking number by logging into your Hand-Eye Supply account and selecting your order.

What is the cost to ship my items?

Hand-Eye Supply offers free shipping on all domestic orders over $150 and and standard shipping of $7.95 on all other orders. Customers are able to upgrade to express shipping during checkout.

When will my order ship and when will it be delivered?

We aim to ship your order within 2 business of being received if we do not require any further correspondence after your order is placed. We do not ship on the weekends. Shipping times may take between 7-10 days on typical domestic deliveries with Standard Shipping and 2-4 business days on orders with Expedited/Priority shipping.

Do you ship orders every day?

We ship orders every Monday, Wednesday, and Friday. Our shipping department is closed for the following holidays (please plan accordingly as orders will not be shipped out on these dates):
New Year's Day
Martin Luther King Day
President’s Day
Memorial Day
Labor Day
Columbus Day
Veterans Day
Christmas Day

While we will do our best to accommodate requests, we are unable to guarantee any changes to order details or shipping method after the order is processed, nor can we guarantee our ability to delay/change shipping destination upon request.

Can I return an item?

If for any reason you are unhappy with your purchase, you may return the items within 14 days for an online merchandise credit or refund less the shipping charges. Returned items must be unused, unworn, unwashed, and undamaged. Discounted items are ineligible for refund. Discounted apparel may be exchanged in some circumstances.

How do I return an item?

Please email our shipping manager at shipping@handeyesupply.com for a Return Authorization. Include a description of the item and a reason for the return. We cannot be held responsible for any unauthorized returns.

How do I exchange an item?

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

Are international orders eligible for returns & exchanges?

We honor our 14-day return & exchange policy for all regular priced orders. All international returns should be shipped to us at your cost.

I returned an item to you, when will I receive my refund?

We normally process returns within 2-3 business days upon arrival to our shipping department. Please allow up to 7 business days during peak times.

You can expect your refund within 3 weeks of shipping your package back to us. In most cases, you will receive a refund sooner, but we estimate 3 weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 2-3 business days), and processing from your bank or credit card company (up to 5 business days).

Once your return has been accepted, you will receive a confirmation email with the details of your refund. We issue refunds in the form of payment used to make the purchase.

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